Application Support with Spanish & French

This is your mission

• Receiving (Answering phone calls from end users) and registering Service Requests (SR).
• Trouble shooting and resolution of SR’s thanks to knowledge of Volvo business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members.
• Transfer/Escalation of SR’s to other Support Groups (SG).
• Keeping track of and follow up of SR’s transferred to other SG.
• Informing users as to the progress of SR’s Responsibility for the Team SR’s.
• Direct contact with users and customers from Regions: BeNeLux (via phone and mail).

What you bring along

• IT helpdesk background and knowledge of ticketing tools, ideally ITSM.
• English is must have.
• The support agent needs to have fluent French + Spanish.
• The person needs to have analytical skills, willingness to help customers, and troubleshooting skills.

Your benefits