IT Application Support with Italian & English + Spanish OR French

This is your mission

• Handling Incidents & Requests: You’ll be the first point of contact, receiving and logging various incidents and requests, mostly through our online portal, but also via direct phone calls.
• Troubleshooting & Resolution: Using your knowledge of Volvo’s business apps, personal skills, and our knowledge base, you’ll resolve issues and communicate with the team for support.
• Case Transfer/Escalation: When needed, you’ll escalate cases to specialized support groups and ensure they’re in good hands.
• Tracking & Follow-Up: Keep an eye on the progress of cases you’ve transferred to other teams and follow up to ensure resolution.
• Direct User Contact: You’ll have direct interactions with users and customers from France, both over the phone and through our online portal.
• Problem-Solving: Tackle issues that pop up in client’s applications, applying your business know-how.

What you bring along

• Strong communication skills and a customer-centric approach.
• Fluency in Italian and English (both written and spoken).
• Additional language skills in French or Spanish.
• Previous experience in IT support is advantageous.
• Familiarity with troubleshooting and system navigation.
• Experience with tools such as ServiceNow (SNOW) is a plus.

Your benefits