Application Support with Italian & English

This is your mission

• Handling Incidents & Requests: You’ll be the first point of contact, receiving and logging various incidents and requests, mostly through our online portal, but also via direct phone calls.
• Troubleshooting & Resolution: Using your knowledge of Volvo’s business apps, personal skills, and our knowledge base, you’ll resolve issues and communicate with the team for support.
• Case Transfer/Escalation: When needed, you’ll escalate cases to specialized support groups and ensure they’re in good hands.
• Tracking & Follow-Up: Keep an eye on the progress of cases you’ve transferred to other teams and follow up to ensure resolution.
• Direct User Contact: You’ll have direct interactions with users and customers from France, both over the phone and through our online portal.
• Problem-Solving: Tackle issues that pop up in Client’s applications, applying your business know-how.

What you bring along

• Proficiency in English (both written and spoken).
• Good command of Italian to effectively support stakeholders and end users.
• Hands-on experience with ServiceNow.

Your benefits